Terms of Use

These Terms of Use ("Terms") govern your access to and use of the e-commerce website ("Website") provided by PenTraveller ("we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.

  1. Account Registration and Use

1.1 Account Registration: In order to make purchases and access certain features of the Website, you may be required to create an account. You must provide accurate and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.2 Account Use: You agree to use the Website only for lawful purposes and in compliance with these Terms. You must not impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

  1. Product Listings and Sales

2.1 Product Listings: We may display products for sale on the Website. The product listings provide information about the products, including descriptions, prices, and availability. We strive to provide accurate and up-to-date information, but we do not warrant the accuracy or completeness of the product listings.

2.2 Product Sales: When you purchase a product listed on the Website, the transaction is solely between you and the seller. We are not a party to any transaction or agreement between buyers and sellers. We do not guarantee the quality, condition, or performance of any products listed on the Website. Any disputes or issues arising from product sales should be resolved directly between you and the seller.

  1. Payments and Fees

3.1 Payments: You may be required to make payments through the Website for the purchase of products. We may use third-party payment processors to facilitate these transactions. You agree to comply with the terms and conditions of the applicable payment processor. We are not responsible for any errors, delays, or issues that may arise during the payment process.

3.2 Fees: We may charge fees for certain services provided on the Website, such as transaction fees or subscription fees. The applicable fees will be clearly communicated to you before you use such services. You agree to pay all fees associated with your use of the Website in a timely manner.

  1. Intellectual Property

4.1 Website Content: The content provided on the Website, including but not limited to text, graphics, logos, images, and software, is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of such content without our prior written consent.

4.2 Product Content: Sellers retain ownership of the products listed on the Website. By listing a product, sellers grant us a non-exclusive, worldwide, royalty-free license to display, promote, and distribute the product on the Website for the purpose of facilitating sales.

  1. Privacy

5.1 Privacy Policy: We collect and process personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms. By using the Website, you consent to the collection and use of your personal information as described in the Privacy Policy.

  1. Limitation of Liability

6.1 Disclaimer: The Website is provided on an "as is" and "as available" basis, without any warranties or representations of any kind. We disclaim all warranties, whether express, implied, or statutory, regarding the Website and your use thereof, including any warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

6.2 Limitation of Liability: In no event shall we be liable to you or any third party for any indirect, consequential, special, or punitive damages arising out of or relating to your use of the Website or any products purchased through the Website.

  1. Governing Law and Dispute Resolution

7.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].

7.2 Dispute Resolution: In the event of any dispute arising out of or relating to these Terms or the Website, we encourage you to first contact us to seek a resolution. If the dispute cannot be resolved amicably, either party may pursue alternative dispute resolution methods, such as mediation or arbitration, as agreed upon by both parties.

  1. Modifications to the Terms

8.1 Modifications: We reserve the right to modify these Terms at any time. Any changes to the Terms will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of the modified Terms.

  1. Severability

9.1 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Please read these Terms carefully before using the Website. If you have any questions or concerns about these Terms, please contact us at info@pentraveller.net

Shipping & Returns 

Thank you for shopping with us. This Shipping and Returns Policy ("Policy") explains the shipping and return process for products purchased from our e-commerce website ("Website"). By making a purchase on our Website, you agree to comply with this Policy.

  1. Shipping

1.1 Shipping Methods and Costs: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. The available shipping options and associated costs will be presented to you during the checkout process. Please note that shipping costs are non-refundable unless otherwise stated.

1.2 Order Processing Time: We strive to process and ship orders promptly. Orders are typically processed within 7 business days for print-only orders and within 21 business days for frame orders. However, please allow for additional processing time during peak seasons or promotional periods.

1.3 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number, if applicable. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take some time to be updated after the package is shipped.

1.4 Shipping Address: It is your responsibility to provide an accurate and complete shipping address during checkout. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by you.

1.5 Customs and Duties: For international orders, please be aware that customs fees, taxes, and duties may apply upon import. These charges are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential additional costs.

  1. Returns and Exchanges

2.1 Eligibility for Returns: We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, you may be eligible to return the product(s) subject to the conditions outlined in this Policy.

2.2 Return Conditions: To initiate a return, the following conditions must be met:

a) The return must be requested within 3 days from the date of delivery. b) The product(s) must be in their original condition, unused, and in their original packaging. c) Any included accessories, manuals, or promotional items must also be returned.

2.3 Return Process:

a) Initiate Return Request: To initiate a return, please contact our customer support team or log in to your account on our Website and submit a return request. Provide the necessary details, including the order number, product(s) to be returned, and reason for return.

b) Return Authorization: Once your return request is approved, you will receive further instructions, including a return authorization number, if applicable.

c) Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns.

d) Refund or Exchange: Upon receiving and inspecting the returned product(s), we will process the refund or exchange as per your request. Refunds will be issued to the original payment method used for the purchase. Please allow for processing time, which may vary depending on your payment provider.

2.4 Non-Returnable Items: The following items are generally non-returnable unless they arrive in a damaged or defective condition:

a) Personalized or custom-made products. b) Perishable goods. c) Intimate or sanitary products. d) Digital downloads or software.

  1. Damaged or Defective Items

3.1 Inspection upon Delivery: Please inspect your package upon delivery. If you notice any damage to the packaging or if the product appears to be damaged or defective, please notify the delivery carrier immediately and refuse acceptance of the package, if necessary.

3.2 Reporting Damaged or Defective Items: If you discover any damage or defect after accepting the package, please contact our customer support team within 3 days of delivery. Provide detailed information and supporting evidence (e.g., photographs) of the damaged or defective item(s) to facilitate the resolution process.

3.3 Replacement or Refund: Depending on the nature of the damage or defect, we will work with you to arrange a replacement, repair, or refund for the affected item(s) in accordance with our discretion and applicable laws.

  1. Contact Information

If you have any questions or concerns regarding this Shipping and Returns Policy, please contact our customer support team at info@pentraveller. We will be happy to assist you.

Please note that this Policy may be updated from time to time, and the revised version will be effective as of the date it is posted on the Website. We recommend reviewing this Policy periodically to stay informed about any changes.